About Us
Enjoy the Uplift experience!
Our love for our work is what drives our commitment to provide unparalleled personal service and professionalism. We understand the importance of both unique travel experiences and excellent customer service. Uplift Tours and Travel offers a full range of travel services, including but not limited to flights, accommodation and cruises.
Our vision is ‘To uplift the poverty stricken in all corners of the world, regardless of religion, race or ethnic group’. We do this by:
- Helping the needy: We’re passionate about helping to transform individuals and communities by seeing them rescued from poverty, receiving education and medical provision and becoming self sustaining. Uplift Tours & Travel donates funds to each project on our unique group tours
- Assisting care workers: Uplift Tours & Travel actively supports international organisations that assist the poverty stricken in remote regions of the world, by both promoting their projects within our travel portfolio, plus organising the specialist travel needs for mission and care workers. We consider it a privilege to assist these invaluable and tireless men and women
- Serving travelers: We passionately believe that visiting these projects increases understanding and compassion for those who live in poverty throughout the world. These experiences are often life transforming for the traveller
‘We’re passionate about customer service, offering travel experiences “with a purpose” and making positive changes to people living in poverty throughout the world. We look forward to helping you to make a difference in the world… as you discover it!’ – Claire McErlane, Director of Uplift Tours & Travel
- The Protection of Children: Uplift Tours and Travel is committed to the safety and holistic wellbeing of all children and young people involved in our travel programmes. To ensure that children and young people are kept safe from harm, our staff and volunteers are required to possess a current blue card; agree to adhere to a code of conduct when working with children; and undergo training in child safety. Uplift Tours and Travel takes child protection and safety seriously and consequently has policies and procedures in place to ensure that your child has the best possible experience with us. A copy of our Child Protection policy will be made available upon request.
Why choose Uplift Tours and Travel?
The Uplift difference…
1. Uplift knows travel!
Our professional highly trained staff have years of experience, providing expert service every time. Whether it’s a trip to Tassie, or a round the world trip, we will organise your travel plans in a no fuss manner. Many Uplift clients travel to places not on the typical tourist route, so whether you’re travelling to Berlin or Benin, we will look after your travel arrangements professionally and efficiently.
2. Your one stop travel shop – including our
visa service
We’re here for you … from the moment of inception, to returning to your front door, we will plan your whole trip, taking care of everything for you. And visas … many travellers loathe organising these! For a small fee, we will organise all your visas and have your passport back to your doorstep without any hassle on your part. It’s part of our service commitment to you!
3. Commitment to superior customer service
Uplift is committed to providing unparalleled customer service delivered with professionalism and integrity. We understand the importance of providing excellent customer service, to every client, every time. We further understand the importance of keeping communication lines open and keeping clients up to date with booking progress.
4. Without a travel agent, you’re on your own
What would you do if the hotel lost your reservation you had booked on the internet? Who’s going to help you?
Unfortunately not the hotel – losing you as a customer is no big deal to them. Basically, you’re on your own … If you book through an agent, all you have to do is make one simple phone call, and everything will be
taken care of. Will the hotel assist your agent? Of course, because now they’re dealing with someone who has the potential to send either hundreds of guests, or no guests at all. It pays to use a trusted travel agent like Uplift!
5. Quality is remembered long after the price is forgotten
Saving money is not just about price, it is more about value. For example, you could save $100 on a long- haul international flight, but it means you’ll have to sit in a dirty, non air-conditioned transit lounge for 14hrs before you continue your journey. Whilst we are happy to book the absolute cheapest for you if you wish, we will always research best options and advise relevant information which may influence your decision. We will deliver the best value and quality of service, whilst remaining competitive in the market place.
6. Uplift is an independently licensed travel agent
We don’t have franchise contracts advising which operators, airlines or hotels we must utilise. What this means to you, our client, is that we have the freedom of choosing the right operator we know is best for you personally.
7. Your money is safe
Uplift Tours & Travel is a member of the Travel Compensation Fund (“TCF”). All TCF agencies are subject to strict financial criteria and consumers can be assured that their financial dealings are secure.
8. Personalised travel documentation for you
Each client is provided with personalised documentation in an easy to follow format, including a complete day by day itinerary and handy travel tips.
9. We’re committed to assisting humanitarian organisations
Our vision is ‘To uplift the poverty stricken in all corners of the world, regardless of religion, race or ethnic group’. Apart from our complete travel agency service, we are passionate about seeing individuals and communities relieved out of poverty throughout the world. We expose the wonderful work of humanitarian and missions organisations through our Uplift Small Group Journeys, 18-35’s Adventure Tours, Volunteer then Relax holidays, and drug and alcohol free Schoolies Safaris.
Uplift Tours & Travel is a fully licensed international travel agent and a member of the Travel Compensation Fund. All TCF agencies are subject to strict financial criteria and consumers can be assured that their financial dealings are secure. Travel Agent License: 3265094
We understand travel – So you can relax
and just have a great time…